Temperature-Controlled. Tracked. Always On Time.
Every order dispatched with DHL Express and industry-standard cold chain packaging. Your research materials arrive in optimal condition, guaranteed.
Dispatch & Delivery
- All orders are dispatched via DHL Express with full tracking from dispatch to delivery. Please allow up to 3 to 5 working days for your order to be processed and dispatched from our facility — once handed to DHL, delivery is typically next working day for UK Mainland.
- We dispatch Monday to Thursday only. Weekends are excluded to ensure your order is never held in a DHL depot over a non-working period where temperature cannot be controlled.
- Orders are not dispatched on UK bank holidays. If your order falls near a bank holiday, allow an additional working day.
Estimated Delivery Times
- 3-5 working days from order
- International orders: delivery times vary by location — contact us for details.
Cold Chain Packaging
- Every order is packed with a 200g industry-standard cold pack, maintaining your product at the optimal storage temperature of 2 to 8 degrees Celsius for up to 4 days in transit.
- All orders are discreetly packaged with no external branding. Contents are sealed and padded to prevent movement or damage in transit.
Customer Support
Questions about your delivery or tracking? Reply to your dispatch confirmation email or contact us directly. We aim to respond within a few working days.